8350 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how the 8350 platform collects, uses, stores, and protects the personal information of Malaysian users. Your privacy is our priority, and we are committed to handling your data transparently and responsibly.
Effective date: 1 January 2026. This policy applies to all users of the 8350 platform.
1. Information We Collect
The 8350 platform collects various types of information from users to ensure the service operates securely and efficiently. This information is organised into several key categories:
- Full name and date of birth
- Phone number and email address
- Encrypted username and password
- Malaysian bank account details for MYR transactions
- Device type and operating system
- Web browser used
- IP address and approximate location
- Platform usage data and activity logs
- MYR deposit and withdrawal records
- Preferred payment method (FPX, TnG)
- Transaction reference number
- Bank details (stored in a secure format)
- Pages visited and time spent
- Bets placed and games accessed
- Login frequency and usage patterns
- Preference settings and interface language
2. How We Use Your Information & Cookies
Why We Collect This Data
8350 uses the information collected for the following purposes, all of which are directly related to platform operations and user needs:
- Identity verification and account security — ensuring each account belongs to a verified individual and protecting against unauthorised access.
- Financial transaction processing — accurately verifying and recording all deposits and withdrawals in MYR.
- User experience improvements — analysing usage data to improve the interface, platform speed, and relevance of displayed content.
- Customer support — using account records and transaction history to resolve queries and complaints promptly.
- Legal compliance — meeting the reporting and record-keeping requirements set out under applicable Malaysian law.
Cookies & Tracking
The 8350 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are used to maintain your login session, remember your language preference and display settings, and analyse usage patterns in aggregate without identifying individual users. You can control or disable cookies through your web browser settings, though doing so may affect certain features on the 8350 platform.
3. Data Storage, Security & Sharing
How We Protect Your Data
All personal information collected by 8350 is stored on servers protected by SSL encryption and strict technical security measures. User passwords are never stored in plain text — they are encrypted using industry-recognised algorithms before being saved. Access to personal data is restricted to staff who genuinely need it to carry out their duties.
Your data is retained for as long as your 8350 account remains active. Upon account closure, transaction records and certain information may be kept for the minimum period required under Malaysian law before being securely deleted.
Third-Party Sharing
8350 does not sell, rent, or distribute users' personal information to third parties for marketing purposes without your consent. Information may only be shared in the following limited circumstances:
- Payment processors — required information is shared with payment service providers (such as banks and FPX operators) to process your MYR transactions.
- Legal requirements — where required by court order, Malaysian law enforcement agencies, or relevant regulatory authorities.
- Technical service providers — third-party providers assisting with platform operations (such as server hosting) are bound by strict confidentiality agreements and only access data necessary for their technical functions.
4. User Rights & How to Exercise Them
As an 8350 platform user in Malaysia, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through the in-platform customer support.
If any of your information is inaccurate or out of date, you have the right to request a correction. Basic details can be updated directly from your 8350 account settings.
You may request the deletion of your account and personal data. Such requests are subject to the minimum retention requirements mandated by Malaysian law.
To exercise any of the above rights, log in to your 8350 account and contact the customer support team via the in-platform chat function. We will process your request within a reasonable timeframe and keep you informed of the action taken.
5. Policy Changes & How to Contact Us
Privacy Policy Updates
8350 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, Malaysian legal requirements, or new platform features. Any changes will be published on this page with an updated effective date. We encourage users to check this page periodically.
Continued use of the 8350 platform after any changes are published will be considered acceptance of the updated Privacy Policy. Where changes are significant and affect how your information is used, we will endeavour to notify you via in-platform notifications.
Contact Our Support Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how 8350 handles your personal data, please reach out to us through the following channels:
- In-Platform Live Chat — Log in to your 8350 account and use the chat function to reach our customer support team, available in Bahasa Melayu.
- FAQ — Many common questions about privacy and your account have been answered in our FAQ page us.
- Related Documents — Please also read our Terms & Conditions and Responsible Gaming Guide for a full overview of 8350's platform policies.
Your Data is Safe — The 8350 Platform is Ready for You
Register for an 8350 account and enjoy a secure sports, casino, lottery, and E-Sports entertainment experience, with full data protection for Malaysian users.